Refund & Cancellation Policy

Last updated: 13 October 2026

StealthCoach is sold as prepaid credits. There is no subscription and no automatic renewal, so there is nothing to cancel and you are never billed again unless you choose to buy more credits.

1. When you can get a refund

• Within 7 days of purchase, if you have used no more than 10 credits from that purchase. We refund the unused credits.
• If credits were not delivered. If you paid and the credits never arrived, we will add them by hand or refund you in full, whichever you prefer.
• If you were charged in error, including a duplicate payment or the wrong amount.
• If we discontinue the Service. We refund unused credits bought within the previous 12 months.

2. When we cannot refund

• Credits you have already spent. Each AI answer costs us money the moment it is generated.
• Purchases older than 7 days, except in the cases above.
• Accounts closed for a deliberate breach of the Terms of Service.
• Outcomes of an interview, assessment, or exam. The Service gives suggestions only, and the result is not something we can guarantee.

3. How to ask

Email support@stealth-coach.com from the address on your account. Include the payment reference number and the amount. We reply within 2 business days.

4. How you get the money back

Approved refunds are returned to the same account or e-wallet the payment came from. It usually arrives within 5–10 business days of approval, depending on your bank or e-wallet. If that account has been closed, tell us and we will arrange another way to return it.

5. Cancelling

You can stop using StealthCoach at any time. To close your account and have your data deleted, email privacy@stealth-coach.com. Unused credits are forfeited on closure unless you request a refund first and qualify under section 1.

6. Chargebacks and disputes

Please contact us before disputing a payment with your bank or e-wallet. We resolve genuine problems quickly, and a refund through us is faster than a chargeback.